Zipline in the Press

Women in Retail | August 27, 2021

Facing a New Normal: How Retailers Can Reduce Employee Turnover

While retailers and customers appear to be exuberant about a return to pre-pandemic days, one group is not: retail employees. The retail industry saw more employees quit in April than other sectors, with about 112,000 leaving their jobs compared to a previous peak in July 2019, according to data compiled by Barron’s Why? Because unhappy employees are now more confident that they’ll be able to find better work.

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Webwire | August 18, 2021

Zipline Appears on Inc. Magazine’s Annual List of America’s Fastest-Growing Companies

Zipline, the operations platform for distributed teams, announced today its rank as No. 828 on the annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment – its independent small businesses.

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WWD | July 14, 2021

What’s Causing the Great Retail Worker Shortage?

While Americans are rejoicing at the openness of everything and Gen Zers in particular relish the return of IRL shopping, retail workers are rethinking their employment in the industry, adding to a preexisting, pre-pandemic talent shortage.

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Winsight Grocery Business | July 13, 2021

Calling It Quits: 2 in 5 Retail Workers Considering Leaving

Retaining grocery, other retail workers is about more than pay, Zipline CEO Melissa Wong says. “There is a huge breakdown in communication around both, ‘What are we doing for you?’ and also that feedback loop back up—what are the stores saying, and what are associates saying?”

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TechCrunch | July 12, 2021

How Retail Zipline’s Series A pitch deck ticked every box for Emergence Capital

Zipline co-founder, Melissa Wong and Emergence Capital investor Lotti Siniscalco were on a recent episode of Extra Crunch Live and went into detail on why Emergence was eager to finance Retail Zipline’s Series A round, walking us through Zipline’s Series A pitch deck and sharing which slides and bits clinched the deal.

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Webwire | June 24, 2021

Kitchen Stuff Plus Taps Zipline to Upgrade its In-Store Operations

Kitchen Stuff Plus turned to the popular retail ops platform, Zipline, to revolutionize operations as more customers shopped in store and online during the pandemic

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Retail Leader | June 18, 2021

A Worrying Amount of Retail Workers Plan to Leave the workforce

Zipline CEO, Melissa Wong, speaks with Retail Leader about a worrying trend uncovered in our Labor of Love Survey. Up to 42% of retail workers say they plan to leave the workforce–and that’s bad news for retailers already facing a labor shortage as the U.S. reopens.

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Retail TouchPoints | May 26, 2021

Rite Aid’s Brian Wehrle honored by Retail TouchPoints’ 40 Under 40 Class of 2021

We’re all doing a happy dance over here at Zipline in honor of one of our favorite partners, Brian Wehrle, Director, Store Experience at Rite Aid Brian has been honored by Retail TouchPoints as part of their 40 Under 40 Class of 2021 for being a leader that’s paving the way for the future of retail. We’re so honored to support Brian and his team at Rite Aid.

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Spark Plug Podcast | May 13, 2021

Retail Zipline CEO Melissa Wong Shares Her Insights on Retail Communication and Startup Success

Retail Zipline CEO Melissa Wong shares her insights on retail communication and startup success on the Spark Plug Podcast hosted by Ned Hayes and Karen Jensen.

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Fast Company | May 5, 2021

Retail Zipline named to Fast Company’s honorable mention list of World Changing Ideas for 2021

Retail Zipline launched the COVID-19 Hub at the beginning of the pandemic in March 2020 to help retail teams navigate constantly evolving safety protocols. The product, free-of-charge to all retailers, aims to keep retail workers and customers informed and safe. As COVID-19 protocols change daily at both the state and city levels, Retail Zipline resources can be customized by location and include resources for store operations, health and safety tips, best practices, training docs, in-store tasks, direct messaging, time-sensitive notifications and more.

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Chain Store Age | April 30, 2021

Retail Zipline enabled Parallel to open 39 stores during the pandemic

Retail Zipline helped facilitate communications across Parallel’s leaders during the COVID-19 pandemic, which allowed us to create a nimble and forward-thinking retail and operations strategy

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Forbes | April 16, 2021

The Magic Sauce To Foster Store Associates’ Growth: Alignment, Agility And Engagement

Recently, my company conducted a research study in conjunction with Coyle Hospitality Group. While we wanted to find out what the holiday season would look like for retailers and how it would feel for consumers during the pandemic, we also found an unexpected gem in our analysis that I can’t stop thinking about. There was a direct correlation between Glassdoor ratings and store execution.

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WebWire | March 12, 2021

Retail Zipline Receives Great Place to Work Certification

Retail Zipline, the operations platform that powers retail’s most complex work, today announced its Great Place to Work® Certification. Great Place to Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue and increased innovation.

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Progressive Grocer | March 9, 2021

How Hy-Vee Plans to Grow with Retail Zipline

Hy-Vee CEO Randy Edeker shares the effect that Retail Zipline has had on his ability to share information with associates. Edeker, who’s been CEO for 10 years, wishes “I would have had it year one. We would be such a better company if we had, because I could just tell everybody every week what’s really going on. … For the most part, we are such a better company because of how we communicate today.”

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TechCrunch | March 2, 2021

Retail Zipline raises $30M as it helps retailers adapt to the pandemic

“When COVID first hit, you might think a company that’s primarily focused on retail would be in trouble,” said co-founder and CTO Jeremy Baker. “But it turns out that a product that helps retailers communicate critical information when everything is changing is no longer a nice to have.” In other words, where Retail Zipline might previously have been used for coordinating sales and promotions, it suddenly became a channel for managing things like health and safety protocols and communicating about furloughs and closures.

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Total Retail | February 25, 2021

Communications Platform Helps AEO Inc. Boost Store Productivity, Customer Engagement

Just before the COVID-19 pandemic struck, American Eagle Outfitters (AEO) adopted a “Slack-like” communications platform, Retail Zipline. The investment has proven to be a wise one for AEO. The company has seen increased staff productivity levels at each of the stores that implemented Retail Zipline.

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NACS Magazine | February 22, 2021

Lean into Employee Communications

The health and safety of employees (and customers) is a top priority for retailers, but it can be difficult to ensure consistency of message and execution across stores. Why is that, and what can retailers do to improve?

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Emergence | January 20, 2021

Lessons on leadership from Retail Zipline CEO Melissa Wong

Female Founder Roundtable – The importance of following your instinct and working with conviction Lessons on leadership from Retail Zipline CEO Melissa Wong

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CStoreDecisions | December 18, 2020

Speedway Rolls Out New Communication Platform Across 3,500 Locations

Retail Zipline will help Speedway coordinate field operations and deliver safer and more convenient retail for its more that 3 million daily customers.

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Retail Focus Podcast | December 17, 2020

Retail Focus 12/16/20 – Rethinking Retail Communication; November U.S. Retail Data

Melissa joins the show to talk about ways in which communication within retail organizations has changed, challenges in communication posed in 2020, and why it is important for the corporate branch of a retail company to have a consistent two-way dialogue with individual stores.

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Forbes | December 9, 2020

Three Recommendations For Retailers Struggling With Health And Safety Compliance

Read these top recommendations from our Founder and CEO, Melissa Wong, on how retailers can improve their health and safety compliance.

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Tech Trailblazers | December 9, 2020

2020 Tech Trailblazers Awards Winners

Melissa Wong, our CEO and CoFounder, won runner up for the Female CxO Trailblazers Award.

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MordernRetail | December 1, 2020

Brooklinen, eBay and 1-800 Contacts lead this year’s Modern Retail Awards finalists

Retail Zipline was nominated along with, our client, American Eagle Outfitters for best of technology at the ModernRetail’s Award.

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The Gazette | November 16, 2020

On the front lines with grocery store employees during the pandemic

See how Retail Zipline helped Hy-Vee communicate with it’s 85,000 Employees.

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Forbes | November 11, 2020

Why Great Retailers Don’t Look At Corporate Responsibility As A Chore

See Melissa Wong’s, Retail Zipline’s Co-founder and CEO, tips on corporate responsibility.

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Retail TouchPoints | November 4, 2020

Sephora Enhances Employee Communications During COVID and Beyond

In May 2020, Sephora partnered with communication and execution platform Retail Zipline to maintain necessary team communications during nationwide store closures due to COVID-19.

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Tech in Motion | October 22, 2020

Best Tech Places to Work in the Bay Area

See why Retail Zipline was ranked as one of the best tech companies to work for in the bay area by tech in motion.

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Webwire | October 20, 2020

Retail Zipline and Legion Technologies Partner to Bring Best-in-class Store Communication & Scheduling to the World’s Leading Retail Brands

The partnership will help retailers achieve better business agility, ensure stores meet all state and federal guidelines, and engage frontline teams

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Forbes | September 30, 2020

13 Practices To Keep Remote Teams Running Smoothly

How do we keep remote teams running smoothly? Our CEO and Co-Founder Melissa Wong shares her tips in Forbes on how to promote transparency and the sharing of information.

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Ladders | September 1, 2020

Melissa Wong, CEO of Retail Zipline: “If we can develop a greater awareness, we’ll be better as a team”

“What it will look like to run a successful retail shop will simply change to work in parallel with e-commerce”-Melissa Wong CEO of Retail Zipline

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Retail TouchPoints | August 28, 2020

Why Nimble Is The New Must-Have For Brick-And-Mortar Retail

They say necessity is the mother of invention, and we’re seeing this play out in retail. Brick-and-mortar retail businesses have looked very much the same for the last hundred years, but lately, they’re starting to act more like technology companies.

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Total Retail | August 25, 2020

The ‘Best Companies to Work For’ All Have This One Thing in Common

Companies that continually top ‘Best Place to Work’ lists do so by empowering all of their employees. But in retail, that’s a tall order.

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Forbes | August 17, 2020

The Future Of Retail: Three Areas Where Successful Retailers Are Focused

“If today’s brick-and-mortar retailers can bring their brands to life in authentic, memorable ways while also delivering on a new promise of speed and efficiency, then they will win.”

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Chain Store Age | August 13, 2020

CSA Exclusive: Global outdoor retailer ensures store compliance

Based in Sweden, Fjallraven is leveraging the Retail Zipline communication platform to directly communicate with employees, and ensure all 35 stores in North America are executing to COVID-19 health and safety standards.

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Total Retail | August 11, 2020

Why Integrated Store Communications Became Essential at Hy-Vee

In episode 259 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jessica Ringena, senior vice president and chief digital officer at Hy-Vee, an employee-owned grocery retailer with over 250 stores in eight states, headquartered in West Des Moines, Iowa.

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Total Retail Talks | July 14, 2020

Is Your Retail Store Ready for its Reopening

In this episode of Retail Right Now, the hosts discuss an article recently published by Total Retail by Zipline’s Emily Lane, “What Mark Cuban’s Secret Shopper Experiment Can Teach Us About the Future of Retail.”

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The Team Gurus Podcast | June 24, 2020

The Team Gurus Podcast : Interview with Melissa Wong, co-founder and CEO of Retail Zipline

Melissa Wong serves as the founder and CEO of Zipline, a leading retail communication and store execution solution loved by tens of thousands of users

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Progressive Grocer | June 17, 2020

Upgrading Employee Engagement

Employee engagement is the answer to making associates feel safe coming into work, and ready to adapt while on the job in a timely and complete manner.

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Chain Drug Review | June 16, 2020

Hy-Vee exceeds $1 million goal to help supply local food banks

Hy-Vee, Inc. announced Monday that in collaboration with its customers, it has exceeded its $1 million goal to help supply local food banks across its eight-state region during the coronavirus outbreak. Communications platform Retail Zipline donated an additional $25,000 to the campaign in recognition of its new partnership with Hy-Vee.

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Retail Touchpoints | June 15, 2020

70% Of Retailers Will Check Employees’ Health Before They Return To Work

Nine out of 10 retailers, both essential and non-essential, expect store associates will be required to wear PPE (personal protective equipment) such as gloves and face masks, and 70% of essential retailers already check or expect to check the health of employees before they report to work.

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Training Mag | June 11, 2020

Why COVID-19 is shining a spotlight on Training

Retailers need to set aside adequate time to train teams when they return to stores post-COVID-19.

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Essential Retail | May 21, 2020

Covid-19: How Lush is adapting its operations during the pandemic

Lush is keeping in contact with its staff via communication platform Retail Zipline, which store managers can access on their computers or via an app.”

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Total Retail | May 14, 2020

Thinking About Implementing a Compliance Checklist? Read This First.

Zipline’s Emily Lane shares how a properly executed compliance checklist can have a material positive impact on your business.

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Forbes | May 13, 2020

How Retailers Can Implement Intent-Based Communication In Their Companies

It has never been more important for retailers need to establish intent-based communication channels that relay specific communication types.

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Progressive Grocer | May 4, 2020

Hy-Vee Adopts Platform to Communicate with Associates

Hy-Vee Inc. is launching Retail Zipline’s communication platform across its entire company to directly communicate with its more than 85,000 employees

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TotalRetail | April 29, 2020

Furloughed, But Not Forgotten

One of our own, Emily Lane, wrote an insightful piece on how to engage furloughed employees. If your district or store team is your second family, you’re probably looking for ways to feel a little less isolated. Here are some fun ideas to stay engaged and help your teams get through this, together.

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WebWire | April 17, 2020

Retail Zipline Receives SOC 2 Type II Certification

We’re proud to share that we’ve been awarded a SOC 2 Type II certification and completed the CSA STAR Level 1 Self-Assessment

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Forbes | April 16, 2020

Nine Ways Retailers Can Adapt To Uncertainty

When facing a crisis, retailers must act cautiously and respond to the needs of customers and employees.

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Retail Touchpoints | April 6, 2020

Engaging Gen Z In Retail: How Marketers Can Reach America’s Fastest-Growing Shopping Segment

The retail landscape is rapidly changing. Take the impact of the COVID-19 pandemic, for example. Seemingly overnight, retailers closed their doors temporarily and shifted their efforts online, tasking their marketing teams with the duty of creating new strategies to build a customer base whose loyalty will outlive the pandemic and ultimately bring customers back into […]

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Forbes | March 27, 2020

Why Retail Doesn’t Need A Bigger Boat — Just An Organized Crew

The first step to establishing an aligned organization is understanding what it means for a company to be aligned. Every member of the organization plays a role in bringing the brand vision to life. Misalignment happens when people are unclear about their roles or responsibilities within the company, which can negatively affect sales and the customer experience, among other things.

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WWD | March 24, 2020

Tech Solutions, Strategies Help Brands and Retailers Manage Crisis

“quickly developing this COVID-19 Hub within our platform, our goal is to make it as easy as possible for retailers to communicate with their field in this ever-changing time, so that stores can stay up to date on the latest developing details in order to keep employees and customers safe and informed.”

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Built In | March 24, 2020

Small Businesses and Hourly Workers are Hurting. Here is How Tech Can Help.

The COVID-19 Hub allows retail employees, which includes 497 million workers globally, to easily access communication related to the virus, including breaking news, policies around sanitization standards and what to do around extra supply pushes during this time.”

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TotalRetail | March 20, 2020

News and Notes on How the Retail Industry is Responding to the COVID-19 Crisis

Retail Zipline’s new COVID-19 Hub allows HQ to deliver the most up-to-date information regarding the pandemic. Retail Zipline is offering its COVID-19 Hub free of charge for any brand that wants to use it during the pandemic.

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Retail Customer Experience | February 14, 2020

Gen Z Shoppers Love the Physical Customer Experience

“The reality is they [Gen Z] care about connections and community — we know this because they prefer to shop in situations where they can chat with their friends, engage with store associates, and feel confident that their purchase decisions are supporting businesses that treat employees well.”

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Chain Store Age | December 14, 2019

Survey: Gen Z Shoppers Are Less Tech-Centric Than You Think

The human factor has a surprisingly big influence on Gen Z purchase decisions. According to the “Z-Tail Report,” a survey of over 1,000 U.S. consumers age 18-24 from workflow platform Retail Zipline, only 7% of respondents look to celebrities for style inspiration.

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Authority Magazine | December 12, 2019

“5 Things You Need To Know To Create a Successful App or SAAS”, with Jeremy Baker of Retail Zipline

Never forget that it’s all about the people. We exist to enable positive change in our customer’s lives, not to build a product or a company. The work is second to the impact.

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Stevie Awards | November 21, 2019

Melissa Wong Wins Silver Stevie® Award

Melissa Wong of Retail Zipline has been named the winner of a Silver Stevie® Award in the Female Entrepreneur of the Year category in the 16th annual Stevie Awards for Women in Business.

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Authority Magazine | November 7, 2019

“Fear is a liar” – Melissa Wong, CEO of Retail Zipline

“I had the pleasure to interview Melissa Wong. Melissa is the co-founder and CEO of Retail Zipline, the leading communication and execution platform for retailers who believe in the power of the store experience.”

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Chain Store Age | September 6, 2019

CSA Exclusive: BevMo! Streamlines Store Communications

“We needed to provide more effective (headquarters-to-store) communication that was dynamic, not a static once a week newsletter,” explained Miller. “Along with that, we needed to find a solution that would improve store execution and provide an interactive interface for our stores to use.”

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RetailWire | May 23, 2019

Are retail HQs and stores suffering a communication breakdown?

Why aren’t sales promotions, product launches and best practices from headquarters being heard and acted upon consistently by stores? According to Melissa Wong…the reason is the messaging comes from many siloed departments and they constantly change.

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Women's Wear Daily | May 16, 2019

Retail Zipline Gets $9.6 Million in Funding — With Help From Serena Williams

“’Retail Zipline is tackling this issue head-on in retail — a notoriously stressful industry — by pioneering products that help store associates get organized, communicate efficiently, and deliver amazing customer experiences,’” [Serena] Williams said.”

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Crunchbase | May 16, 2019

Why Emergence Capital Is Comparing This Retail SaaS Startup to Zoom

“’We see a lot of parallels between Zoom and Retail Zipline,’ he told Crunchbase News. ‘Both have overwhelmingly positive customer references. We’re seeing the same type of customer passion from Zipline customers as we did with Zoom.'”

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Techcrunch | May 16, 2019

Retail Zipline raises $9.6M from Emergence and Serena Williams

“Baker said that Retail Zipline…provides a single place to find all the needed materials and tasks “tied together with a bow, instead of a store manager spending 10-plus hours in the back room trying to piece this thing together, or even worse not seeing it.”

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Retail TouchPoints | April 23, 2019

Gap Streamlines HQ-To-Store Communications Across 3,000 Locations, Multiple Brands

“’We’ve heard feedback from store leaders that they now feel more connected to our brands, and more empowered as they have personalized and relevant information for them at their fingertips.’”

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STORES Magazine | March 19, 2019

BevMo! Streamlines Information Transfer between Corporate and Stores

“When BevMo!’s field leaders visit different stores to check that employees are following policies and marketing directions sent from headquarters… ‘they see that things are the way they’re supposed to be.’”

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Retail Week | March 13, 2019

Global lessons in diversity and inclusion

“Retail Zipline believes that flexible working is key to talent retention and the creation of a diverse workforce. ‘Providing flexible working options…will mean you get a better pool of applicants and staff who feel more invested in your business.’”

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Chain Store Age | February 22, 2019

Retail Leaders Doubling Down on Brick-and-Mortar – For Good Reason

“I was immeasurably inspired at NRF 2019 to hear success stories from young, fresh-thinking CEOs of point solutions such as Zipline…who are reimagining workforce management.”

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Total Retail | February 13, 2019

Lush Cosmetics Reduces Costs, Improves Service With Store Communication Platform

“The partnership with Zipline has provided the retailer with not only a more effective way to communicate with in-store staff, but also better insight into store performance.”

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Authority Magazine | January 2, 2019

LEGO Streamlines Communication Among 90+ Stores and HQ Via Communication Platform

“Seeking to streamline, coordinate and automate communications between its headquarters and the sales floor, LEGO has deployed Retail Zipline across its 90+ North American stores.”

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Glossy | December 13, 2018

Lush Cosmetics Invests in In-Store Experience and Communications

“As the push to improve the in-store experience continues in beauty retail, British beauty brand Lush Cosmetics has taken to an operational approach: improving communications and messaging with its store teams.”

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