About Zipline
Your retail operations partner
Studies show that the industry average for store execution hovers around just 29%.
But it’s not store teams’ fault.
Stores aren’t ignoring directions—they’re just not getting them in the right way. Critical messages are buried in email chains, portals are clunky and outdated, and employees spend time hunting for information they’d otherwise put toward helping customers.
That’s where Zipline comes in. We are a retail operations company built on direct retail industry experience.
Gain more insights into the current state of retail execution.
Our story
A retail operations company built by people who lived the struggle
Zipline was born out of our co-founder’s frustration with a particular task management platform.
Our community
Zipline is a retail operations company that connects retailers with technology
We connect retailers with each other.
With more than 130 best-in-class global brands, our community is packed with the brightest minds in store operations and communications. Together we solve problems, share insights, and push the industry forward.
Our culture
Who we are drives us
As a retail operations platform, we’re improving the lives of millions of retail employees every day by making their jobs easier. And our values guide everything we do.
Empathy
We know the retail struggle firsthand. We listen, we understand, and we build solutions that make a real difference.
Education
Knowledge drives change. We empower our customers and teams with insights, best practices, and continuous learning.
Trust
We’re more than a retail operations platform—we’re a partner. We lead with transparency, reliability, and respect in everything we do.
Bias for effective action
We move fast and with purpose—balancing thoughtful decisions with decisive action to drive progress.
What customers say about Zipline retail
“I cannot put into words how much the store teams and our Store Ops team LOVES Zipline.”
Kristy Ribble
Director, Store Operations, Torrid
“Zipline allowed us to take communications out of email and place them in a well organized, intuitive and flexible tool.”
Scott Thomas
Director, Global Retail Communications, Allbirds
“Zipline worked with us on the best strategy to drive 100% field adoption.”
Suzanne Kiggin
VP, Operations & Customer Service, American Signature, Inc.