Five Star Service and Support

When you join the Zipline family, you get more than just amazing software. You get the industry’s best service and support.

Zipline by
the numbers

78

NPS Score (versus 41 for most SaaS Companies)

97.7%

Customer Happiness Rating

5/5

Implementation Happiness Rating

90

Seconds: Average Support Response Time

4.8/5

Overall Customer Happiness Rating

We’re invested in your success.

When you get Zipline, you get your very own dedicated Account Manager, and your frontline teams get access to our beefy 24×7 online Knowledge Base for speedy self-serve support. Our legendary one-click Pink Bubble tech support is also on hand to give you all the help that you need (including a strong GIF game). Whether you need help building a business case or want a training session at your Store Conference, we’re happy to lend a hand. We have an NPS score of 78 (which is pretty bonkers for a SaaS company, TBH) because we’re obsessed with helping our customers.

We make implementation easy.

We know IT teams are usually swamped, so we made our system low overhead. It’s cloud-based, so you’re always running the latest version (no crazy upgrades to deal with). Your named Account Manager and our customer-centric engineering team works hand-in-hand with you to ensure you’re launched on-time and have all the information you need to get your users excited about Zipline. Not to brag or anything, but we have a 5 out of 5 happiness rating from our brands we surveyed post-implementation. What more can you ask for?

We take your feedback seriously.

At Zipline, we’re committed to building a product with you in mind. You’ll have plenty of opportunities to give us your feedback and let us know what you love or what we can improve. Our team regularly gathers feedback through post-implementation surveys, annual customer happiness surveys, regular calls with your Account Manager, and product beta programs so we can make sure we’re providing products and services that you love.

“Zipline made it clear that they would do anything and everything they could to help take the technical work off of IT’s plate. The lift of switching platforms never felt like it was ours to carry. Zipline just took it on and our IT team saw that the technical work wouldn’t be as great as they thought, which allowed everyone to focus on the benefits of switching platforms versus the development work.”

Cari Hochbein, Lead, Communication – Store Operations, AEO Inc.

“I know some folks were worried that Zipline was too good to be true but the implementation and rollout was really easy. We felt incredibly supported and I know from speaking with other customers that we’re not alone in this sentiment. Zipline really takes care of their customers.”

Jessica Siwy, Sr. Manager of Store Operations & Customer Service, BevMo!

See how Zipline can retool your retail.