Press Release

Zipline Achieves Record-Breaking Customer Satisfaction Scores in 2023 Survey

February 14, 2024

Zipline, the leading provider of retail communication and execution solutions, is thrilled to announce unprecedented success in its 2023 Annual Customer Satisfaction survey. The company’s outstanding performance reflects its unwavering commitment to customer satisfaction and excellence in operational solutions for retailers.

Zipline’s 2023 Customer Satisfaction survey yielded record-breaking scores, with a Customer Satisfaction (CSAT) rating of 4.9 out of 5 and a Net Promoter Score (NPS) of 90. These scores not only surpass industry benchmarks but also underscore Zipline’s dedication to exceeding customer expectations and delivering unparalleled value to its users.

Zipline’s Customer Satisfaction scores have not just surpassed industry benchmarks but soared past the company’s own high bar. With a remarkable CSAT score of 4.9 out of 5 and a staggering NPS of 90 on a scale of -100 to +100, Zipline has solidified its position as a leader in customer satisfaction across various industries.

“Our customers are at the heart of everything we do,” said Melissa Wong, CEO and Co-Founder at Zipline. “Breaking records is so rewarding, but the real reward is witnessing the transformative impact our work at Zipline has on retailers’ lives every day. On behalf of the Zipline team, I express our heartfelt gratitude to our amazing customers for their unwavering support. Their trust and partnership are the cornerstone of our success.”


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