Press

Gen Z Shoppers Love the Physical Customer Experience

“The reality is they [Gen Z] care about connections and community — we know this because they prefer to shop in situations where they can chat with their friends, engage with store associates, and feel confident that their purchase decisions are supporting businesses that treat employees well.”

A bold, pink uppercase letter “Z” with a blocky, stylized font on a white background.

Zipline

Zipline is the AI-first frontline operations platform that helps retail’s best brands — Sephora, The Fresh Market, American Eagle Outfitters, and more than 200 others — turn headquarters strategy into flawless store execution. Built by retail veterans, Zipline unifies tasks, communication, learning, and operational insights for every level of the field.

Text graphic stating: "We asked, 227 retail leaders answered, and a defining truth was revealed: HQ and stores are misaligned. Get the free report.
A woman with glasses and a grey sweater uses a tablet, with pink abstract shapes in the background.

Get Sidekick—the free monthly newsletter for retail ops and comms.