Frontline operations software for vision & hearing care
Keep every practice operating as one
Designed for vision and hearing care teams that need to centralize communications, accelerate onboarding, and reinforce standards of care.
Trusted by teams like yours
The best brands don’t get bogged down in operational friction. They keep growing with Zipline.
Reach your care teams. Raise execution rates.
Zipline customers achieve 90%+ task completion rates — more than triple the average of just 29%.
The all-in-one frontline operations software
All your locations, effortlessly aligned
Patient retention starts with consistency — the same standards of care, no matter which location they visit. Zipline keeps regional managers informed, staff accountable, and care teams confident in what to do.
Communications that reach everyone
Close the gap between your support centre and care staff. Send critical updates to any location, role, or employee, and see who’s read them and taken action — from HIPAA requirements and protocol changes to seasonal promotions and new training.
A learning center built for evolving teams
A unified learning experience helps everyone feel confident from day one. By combining training, communications, and task management, it’s easier to onboard new hires and keep licenses and certifications current.
Task management that drives accountability
Whether you’re opening a new practice or onboarding new staff, assign tasks and track progress in real time. Zipline customers see 90%+ completion rates because nothing gets lost in the shuffle.
“Zipline has allowed us to communicate directly to every single associate in our field, and it’s been a game changer for us.”
—Ross Wiener, Director, Retail & Labor Operations at Visionworks
Unified vision & hearing care operations
Set every team up for success
When communication is fragmented, leaders lose visibility and staff miss updates. Zipline centralizes messages, priorities, and insights, so everyone stays aligned.
Care teams
Office manager, ODs, opticians, CSRs — each role needs its own specific comms, training, and even licensing requirements. Zipline makes sure everyone gets exactly what's relevant to them, nothing more, nothing less.
Regional managers
When overseeing dozens of practices, regional managers need real-time visibility into what’s happening between visits. Zipline gives them a mobile-first view of readership, task completion, and location performance from anywhere.
Corporate support center
Consistency is hard when every practice has its own way of working. Zipline gives corporate teams real-time visibility into protocol adherence and care delivery across the network, helping them align teams, reinforce standards, and close gaps faster.
“I love Zipline! It’s easy to find things that are needed with the search function and quick links. No more going to different applications to look for something. The chat feature is great, and it’s easy for teams to contact us. I’m looking forward to watching it continue to evolve.”
—Trisha Knowlton, Field Support Coordinator at HearUSA
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