Knowledge Base

Less chaos. More clarity. Keep today on track

A knowledge base that works the way retail employees do, so they can find exactly what they need, when they need it.

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You can’t run a 4,500-SKU store on sticky notes. That’s why there’s the Zipline Resource Library: a document repository that gives frontline employees easy access to handbooks, SOPs, planograms, product information, and more – all in the palm of their hand.

Search-primary, because it has to be

What good is a document management solution if you can’t find the document you’re looking for? Zipline’s consumer-grade search scrapes through everything (including the content of PDFs!) so teams can pull up information in seconds without memorizing a complicated folder structure.

Cut the clutter

Tailor content by role (like district managers), by store type (like outlets), or by region to reduce clutter. Store teams save time when they aren’t sifting through content that doesn’t apply to them.

Keep your teams inspired

Media rich capabilities make the Resource Library like a miniature webpage builder that anyone can use. Create eye-catching pages, embed videos, and add widgets that capture the essence of your brand.

From daily messages to stores to visual floorset documents, everything is just a click away in the library. I love not having to direct stores to 3 or 4 different sites to get everything they need.”

Visual Manager, American Eagle Outfitters

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