Comprehensive resources for retail teams
A one-stop-shop knowledge base everyone can rely on
How helpful is an answer you can’t find? Give retail teams a shared source of truth with engaging content they can access from anywhere. Plus powerful search to get just what they need, right when they need it.
Made for retail, by retail
Empower teams with easy access to instant answers
Put handbooks, SOPs, planograms, and product information a click away for every employee. With Zipline as your retail communications platform, each team member has a comprehensive Resource Library to turn to for answers specific to their role.
- Find exactly what you’re looking for, fast, with deep search functionality
- Tailor content by role, region, store type, and access levels
- Easily create media-rich content that holds attention
- Speed things up even more with AI assistant Zippy
Swap sticky notes for information that sticks
You can’t run a 4,500-SKU store on manual notes and disjointed sources. That’s why Zipline starts by bringing everything into one retail communications platform. And it gets easier from there.
Frontline employees can find anything they need, right in their hand, in a resource library customized to their role. Deep search, tailored content, and AI support instantly serves on-the-job answers to merge learning and doing together.
The fastest way to get any answer, any time, from anywhere
The Zipline team put dedicated focus into making search work—quickly, granularly, and accurately—because it’s the gateway to everyday learning.
Meanwhile, AI sidekick Zippy is ready and waiting to deliver role- and location-specific information the second it’s called for.
No clutter, distractions, or time wasted
If it doesn’t apply, it doesn’t show up. Employees won’t have to sift through irrelevant content because everything meant for them is automatically filtered.
Add in access levels and targeting by role, store type, region, and more, and you’ve got a streamlined resource library that works as well on the floor as it does on (virtual) paper.
Content employees will love—and information they’ll retain
We’ve all felt our eyes glaze over reading an employee handbook. For information to stick, it has to be engaging.
That’s why Zipline Resource Libraries have media-rich capabilities anyone can work with. In just a few clicks, publishers can build branded pages, embed videos, add widgets, and design content employees will actually enjoy. And remember because of it.
Clarity from HQ means fewer questions in stores
AI-powered knowledge base for retail teams Give frontline teams information they can work with
Knowledgeable teams are empowered teams. Zipline gives every employee the information they need to do their best work, with effects that reverberate throughout the company.
Content is easier to publish and update, at scale. Onboarding is faster and more impactful. Physical binders are replaced with mobile-accessible content, eliminating associated paper costs. Readership rates make it easy to see who’s checked off what, and which content is actually resonating.
Most importantly, leaders and frontline employees have a knowledge base they can rely on.
What makes Zipline’s knowledge base different
Getting answers to questions is as easy as asking them with features designed by people who know retail.
Precise, lightning-fast search
Yep, it's just as easy to use as Google.
A knowledge base that feels like your brand
Because internal tools should look as good as external marketing.
Media-rich content capability
Embedding videos is as easy as drag-and-drop.
A back-pocket AI assistant
Our "Zippy" chatbot can be customized to your brand.
Zipline customer story
“Zipline has allowed us to communicate directly to every single associate in our field.
It’s been a game changer for us. They feel empowered and know they’re part of our organization.”
—Director, Retail & Labor Operations, Visionworks
Streamlined retail management Just one part of a comprehensive retail communication platform
Knowledge has even more power when it’s part of a complete, one-stop ecosystem where everyone works together.
Task Management
Ensure frontline teams can easily understand, prioritize, and complete their daily tasks and management can measure, assess, and improve retail operations.
Store Audits
Streamline store visits and standardize retail execution in a way that’s easy for everybody, from the frontline to the C-suite.
Learning Center
Seamlessly integrate courses, certifications, and more, all within a single platform designed to help leading retail brands achieve operational excellence.
Employee Communication
Improve workflow and store execution by enabling business and store team leaders to engage and effectively communicate with frontline store associates.
Reporting and Analytics
Get real-time insight into your teams’ progress on key tasks and initiatives, so you can take action before missteps impact the bottom line.
Customer success stories
Real retailers, real results
See how Zipline’s retail communications platform can work for you
Let’s talk about your needs and our solutions. Book a quick demo and chat with our team.