Service & Support
When you join the Zipline family, you get more than just an amazing platform. You get the industry’s best service and support.
When you get Zipline, you get your very own dedicated Account Manager, and your frontline teams get access to our online Knowledge Base for speedy self-serve support. Our legendary one-click Pink Bubble tech support is also on hand to give you all the help that you need. Whether you need help building a business case or want a training session at your Store Conference, we’re happy to lend a hand.
We know IT teams are usually swamped, so we made our system low overhead. It’s cloud-based, so you’re always running the latest version, and our customer-centric engineering team works hand-in-hand with you to ensure you’re launched on-time and have all the information you need to get your users excited about Zipline.
As a Zipline customer, you’ll have plenty of opportunities to give us your feedback and let us know what you love or what we can improve. Our team regularly gathers feedback through post-implementation surveys, annual customer happiness surveys, regular calls with your Account Manager, and product beta programs so we can make sure we’re providing products and services that you love.
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Store Operations Lead, AEO
Improve store execution by enabling business and store leaders to engage and effectively communicate with frontline teams.
Improve operations and drive consistency by ensuring frontline teams can easily understand, prioritize, and complete their daily tasks.
Streamline store visits and standardize execution in a way that’s easy for everybody, from the frontline to the C-suite.
Zipline’s knowledge base works the way retail employees do, so they can find exactly what they need, when they need it.
Understand what's working and ways to improve thanks to readership metrics, execution rates, task tracking, and real-time aggregate data.
Connect Zipline to all the systems your frontline already uses with an open API and pre-built integrations.
Easy implementation and industry-leading support are just the beginning.
January 30, 2023
January 27, 2023
January 27, 2023
January 27, 2023