Service and support
Best-in-class brands deserve best-in-class support
Seamless rollouts, proactive guidance, and unmatched customer care. All designed to help you deliver results, faster.
There’s a reason the world’s best-known brands choose Zipline
Onboarding made easy
Rollout without the roadblocks
Launching a new communication and task management platform shouldn’t take years.
Zipline’s implementation process is so seamless, the majority of our customers say it’s the easiest rollout they’ve ever done. With an industry-leading NPS score of 89 (nearly triple the average in SaaS), we’ve set the bar for customer satisfaction.
Built for busy IT teams
Low lift, high impact
Your IT team already has a lot on their plate.
Our cloud-based platform stays up-to-date automatically, with no extra effort on your end. Easy integrations and hands-on engineering support ensure a smooth setup and minimal ongoing demands.
“The lift of switching platforms never felt like it was ours to carry.
Zipline just took it on and our IT team saw that the technical work wouldn’t be as great as they thought, which allowed everyone to focus on the benefits of switching platforms versus the development work.”
– Store Operations Lead, AEO
Support that’s always by your side
Dedicated Account Manager
Your Zipline Account Manager is with you from day one, helping you plan, launch, and hit your goals—like an extension of your own team.
24/7 Knowledge Base
All users have access to tips, guides, and how-tos developed with the help of our community of over 100 best-in-class retail brands.
The legendary “Pink Bubble”
In-app tech support connects store employees to real humans who listen, troubleshoot, and solve problems quickly (with the occasional GIF, too).
Get five-star service and support
When you join the Zipline family, you get more than just amazing software.
You get the industry’s best service and support.