Service & Support

Manage your stores, not the software. Keep today on track

When you join the Zipline family, you get more than just an amazing platform. You get the industry’s best service and support.

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Rolling out a brand-new comms and task platform for your fleet of stores doesn’t have to be a years-long endeavor full of setbacks and tears. Ask any of our customers and they’ll tell you – working with Zipline is easy. We have an NPS score of 78 (which is pretty bonkers for a SaaS company, TBH) because we’re obsessed with helping our customers.

We’re invested in your success.

When you get Zipline, you get your very own dedicated Account Manager, and your frontline teams get access to our online Knowledge Base for speedy self-serve support. Our legendary one-click Pink Bubble tech support is also on hand to give you all the help that you need. Whether you need help building a business case or want a training session at your Store Conference, we’re happy to lend a hand.

We make implementation easy.

We know IT teams are usually swamped, so we made our system low overhead. It’s cloud-based, so you’re always running the latest version, and our customer-centric engineering team works hand-in-hand with you to ensure you’re launched on-time and have all the information you need to get your users excited about Zipline.

We take your feedback seriously.

As a Zipline customer, you’ll have plenty of opportunities to give us your feedback and let us know what you love or what we can improve. Our team regularly gathers feedback through post-implementation surveys, annual customer happiness surveys, regular calls with your Account Manager, and product beta programs so we can make sure we’re providing products and services that you love.

The lift of switching platforms never felt like it was ours to carry. Zipline just took it on and our IT team saw that the technical work wouldn’t be as great as they thought, which allowed everyone to focus on the benefits of switching platforms versus the development work.”

Store Operations Lead, AEO

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