Zipline, the leading operations platform for distributed teams, today announced a partnership with Medallia, the global leader in customer and employee experience. The integrated solution brings the power of Medallia into the Zipline dashboard, helping frontline employees improve relationships with customers through insightful feedback.
Retailers recognize that frontline employees are the last mile of customer experience — often playing a critical role in customers’ purchase decisions. This integration provides a new way to empower associates with relevant insights that can help them improve their service to ensure the best business outcomes for customers.
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