February 25, 2021
Just before the COVID-19 pandemic struck, American Eagle Outfitters (AEO) adopted a “Slack-like” communications platform, Retail Zipline. The investment has proven to be a wise one for AEO. The company has seen increased staff productivity levels at each of the stores that implemented Retail Zipline. Furthermore, the communications platform has served to keep 8,000-plus store associates informed of constantly evolving COVID-19 protocols in real time, helping them to create a safer shopping experience for consumers.
AEO notes that its partnership with Retail Zipline saved the company labor hours in the last year — hours that can now be redirected to delivering safe and more engaging customer experiences. In an exclusive interview with Total Retail, Sunny Woo, senior vice president of American Eagle and Aerie Stores at AEO Inc., discusses the company’s use of Retail Zipline’s platform and how it has made such a positive impact on store operations during a challenging time for the brick-and-mortar sector.
The Stevie® Awards
Zipline CEO and Co-Founder, Melissa Wong, named a finalist for two Stevie® Award categories for Women in Business
Zipline, the all-in-one store operations platform for retail brands, announced its inclusion in both the Gartner® Hype Cycle™ for Frontline Worker Technologies and Digital Workplace Applications
Metaverse’s Implications for Retail Technology and Service Providers
Zipline Appears on the Inc. 5000 For the Second Consecutive Year As One of America’s Fastest-Growing Private Companies ￼
2022 Top Women in Retail Tech are Powered by Zipline
The Success Of Any Retail Initiative Hinges On Its People
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