February 25, 2021
Just before the COVID-19 pandemic struck, American Eagle Outfitters (AEO) adopted a “Slack-like” communications platform, Retail Zipline. The investment has proven to be a wise one for AEO. The company has seen increased staff productivity levels at each of the stores that implemented Retail Zipline. Furthermore, the communications platform has served to keep 8,000-plus store associates informed of constantly evolving COVID-19 protocols in real time, helping them to create a safer shopping experience for consumers.
AEO notes that its partnership with Retail Zipline saved the company labor hours in the last year — hours that can now be redirected to delivering safe and more engaging customer experiences. In an exclusive interview with Total Retail, Sunny Woo, senior vice president of American Eagle and Aerie Stores at AEO Inc., discusses the company’s use of Retail Zipline’s platform and how it has made such a positive impact on store operations during a challenging time for the brick-and-mortar sector.
Recent Press
Retail Innovator Awards
PacSun Store Communications and Field Enablement Manager, Eric Wardian, is a 2022 Retail Innovator Award Winner
WWD
Retail Technologies for SMBs (featuring Zipline’s new Swift-Swapping Feature)
RETHNK Retail
Zipline CEO and Co-Founder Melissa Wong Named a 2023 Top Retail Influencer
Press Release
Zipline Debuts New Shift Swapping Functionality to Give Retail Workers The Flexibility They Expect and Boost Engagement
Forbes
Retailers Should Look To Digital Transformation To Thrive In A Down Market