June 18, 2021
That’s according to a new survey from Zipline, dubbed the “2021 Labor of Love Report,” that surveyed 500 retail associates in early May to better understand their feelings on the changing state of retail, workplace environments and how they connect with customers amid the pandemic.
“Following a turbulent year for the retail industry, our report shows that retail associates want to feel heard by their employers and that there is an overall breakdown in communication and engagement between retailers and their employees,” Melissa Wong, co-founder and CEO of Zipline, told Retail Leader. “The survey showed overall concerns from retail associates about the ways retailers are bringing the love back to stores and their workforce.”
Recent Press
Retail Innovator Awards
PacSun Store Communications and Field Enablement Manager, Eric Wardian, is a 2022 Retail Innovator Award Winner
WWD
Retail Technologies for SMBs (featuring Zipline’s new Swift-Swapping Feature)
RETHNK Retail
Zipline CEO and Co-Founder Melissa Wong Named a 2023 Top Retail Influencer
Press Release
Zipline Debuts New Shift Swapping Functionality to Give Retail Workers The Flexibility They Expect and Boost Engagement
Forbes
Retailers Should Look To Digital Transformation To Thrive In A Down Market