January 12, 2021
Covid’s silver lining is that it is driving retailers to quickly transform their businesses to meet customers where they are. In 2020 we saw the rise of dark stores, new ways for customers to pick up merchandise, the fast-tracking of strategic initiatives that had been in the works for years, and much more. In this panel, moderated by Zipline’s co-founder and ceo, we talk with three retail leaders about how Covid-19 forced their businesses to stretch and flex in new ways and why they’re coming out operationally stronger on the other side.
AEO – Taryn Racin, Manager Store Communication
L.L.Bean – Corey Bouyea, Director Store Operations – U.S. Retail & Outlet Field Stores
BevMo! – Jessica Siwy – Sr. Manager of Store Operations & Customer Service
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