Humans are the of Retail.

Humanizing Retail Operations: The Impact of Staffing and Associate Experiences on the Business of Retail

Frontline associates are receiving recognition for their services thanks to the pandemic and the rippling effects on the labor market and the supply chain. From being on the frontlines of delivering essential products to consumers during quarantine to embracing transforming associate roles in the store, to implementing safety measures, retail employees have proven that they are integral to the business of retail.

Watch this session to learn more about:

• Attracting and retaining store staff during a historic shift in the labor market
• Leveraging communication and engagement tools so employees are equipped to deliver their best during times of disruption
• Rethinking the role of the store employee and their purpose in the new normal of store experiences
• Equipping employees with the knowledge and tools to provide the best customer experience

Featured Panelists:

Joel Quill

VP of Retail, Pacsun

Jeremy Baker

CTO & Co-Founder of Zipline

James Ian Carter

Director Organizational Change Management & Communications of Discount Tire

Lindsay Schofield

Director, Sales & Retail Experience of Outdoor Voices

Michael Spataro

Chief Customer Officer, Legion Technologies

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