Humanizing Retail Operations: The Impact of Staffing and Associate Experiences on the Business of Retail
Frontline associates are receiving recognition
for their services thanks to the pandemic and the
rippling effects on the labor market and the supply chain. From being on the frontlines of delivering
essential products to consumers during quarantine to
embracing transforming associate roles in the store, to
implementing safety measures, retail employees have proven that they are integral to the business of retail.
Watch this session to learn more about:
Attracting and retaining store staff during a historic shift in the labor market
Leveraging communication and engagement tools so employees are equipped to deliver their best during times of disruption
Rethinking the role of the store employee and their purpose in the new normal of store experiences
Equipping employees with the knowledge and tools to provide the best customer experience
Featured Panelists:
Joel Quill
VP of Retail, Pacsun
Jeremy Baker
CTO & Co-Founder of Zipline
James Ian Carter
Director Organizational Change Management & Communications of Discount Tire
Lindsay Schofield
Director, Sales & Retail Experience of Outdoor Voices
Michael Spataro
Chief Customer Officer, Legion Technologies
In the meantime, here are some resources for retailers like you 📚
