June 26, 2024
We are thrilled to announce that Zippy, Zipline’s conversational AI assistant, is officially here, launching out of beta and available to all customers today!
At last year’s Summer Camp, we unveiled our proof of concept for our trusted and knowledgeable on-demand conversational AI companion, aptly named Zippy. This year, we were excited to highlight the progress since then and share the stage with early bird adopters to outline how Zippy has evolved to support resource governance, bolster associate confidence, and more.
Our panelists shared their journeys, including the ins and outs of how they implemented Zippy, and offered valuable insights on optimizing resource libraries for AI use. From reducing helpdesk tickets to saving time on policy searches, the benefits of Zippy were clear. And the best part? We heard firsthand how giving Zippy a personality (like Pacsun’s “Chaddy” or Visionworks’ “Zippy”) has made the AI feel like a trusted colleague, boosting adoption and engagement.
This groundbreaking feature will change how retail teams access information, making every store member more efficient and confident in their roles.
Zippy is not just any AI chatbot; it’s a smart, reliable, and friendly assistant that integrates seamlessly with your store’s operations. Designed to provide quick, accurate answers to a wide range of questions, Zippy pulls data directly from the Zipline Resource Library. Whether it’s about policies, promotions, products, or procedures, Zippy is like having a seasoned coworker available at all times.
Over the past year, we’ve partnered with several retailers to test and refine Zippy. Here are some real-world applications and benefits:
The benefits of Zippy are clear:
Adopting new technology can be challenging, but our beta partners have found creative ways to integrate Zippy smoothly:
After a successful beta phase, Zippy is now available for all our customers. This launch marks a significant milestone in our journey to support frontline retail teams better. With Zippy, you can expect an AI assistant that not only understands your needs but also helps you excel in your role with confidence and efficiency.
We believe that with Zippy by your side, you’ll experience a new level of support and productivity in your daily operations. We’re excited for you to start using Zippy and see the difference it can make in your store’s performance.
Welcome to the future of retail support. Welcome (officially). Zippy!
Customer events are an important way to tap into the insights shared by our extraordinary community of customers. Zipline Summer Camp is an incredible customer conference that we host annually. Thank you so much to everyone who joined! We’re still basking in the afterglow ✨
If you’re not a part of this incredible community yet… what are you waiting for?
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