Zipline is the all-in-one field operations platform that powers the world’s largest and most innovative brands. By giving employees the information they need to execute to brand standards, Zipline streamlines a frontline employee’s daily work and brings them closer to their company’s vision, driving efficiency and execution across all locations.
Our greatest reward is how much our customers love using Zipline. Our last NPS survey revealed an NPS score of 71 on a scale of -100 to 100. That’s unheard of in SaaS.
"Retail Zipline has made us a more agile business. We can react quicker because we can align the company faster."
Jessica Ringena, SVP, Finance and Business Strategy, Hy-Vee
"Before Zipline, if we wanted to execute something in stores the next day there was very little believability that it would get done… Today, thanks to Zipline, it’s significantly higher: well above 90%"
Brandon Panepinto, Director Product Management, Gap Inc.
"Despite [COVID-19], we’ve been able to make operational changes, reopen our stores and continue to deliver on the great client experience we are known for."
Joan Willat, SVP Store Experience & Business Operations, Sephora
“Zipline felt like a great fit for us from the start. Not only did their communications philosophy align with ours, but implementation was straightforward. We hit the ground running and almost immediately saw drastic improvements in our flow of information and productivity.”
Samantha Smeaton, VP of Sales and Marketing, Kitchen Stuff Plus
“Zipline made it clear that they would do everything they could to help take the technical work off of IT’s plate. Zipline just took it on and our IT team saw that the technical work wouldn’t be as great as they thought, which allowed everyone to focus on the benefits of switching platforms versus the development work.”
Cari Hochbein, Lead, Communication - Store Operations, American Eagle
"The efficiencies we have achieved in our communications program mean that our promotions are more successful. Our store teams, our heroes, are spending more time with customers and they're buying more. With Zipline, there's no doubt that our basket size and sales have gone up significantly."
Jessica Siwy, Sr. Manager of Store Operations & Customer Service, BevMo!
“Zipline is a streamlined, intuitive way for my team to stay organized and what is expected on a day-to-day basis. It improves communication and teamwork by providing visibility to daily or weekly tasks and comes packaged in a familiar and easy-to-use interface that requires little to no training to master."
Troy Pelton, General Manager / LME, Old Navy
“Implementing Zipline was a huge win for us. Not only did we receive an incredibly positive response from the stores, it's also aligned our HQ teams internally around our priorities. It’s been a real step forward in helping our teams keep track of information, execute plans and deliver a great customer experience."
Elliot Percival, Operations Coordinator, Retail, TOMS
"You guys understand our store teams as well as we do – sometimes a little better."
Brandon Panepinto, Sr. Product Manager of Store Systems and Omni-Channel, Gap Inc.
"Zipline really partnered with us. There's a willingness and an eagerness to keep making it better, which is awesome. Most companies are so out of the box, and just say, 'Here's what you get.' The willingness to adapt based on feedback was huge for us."
Ashley Hebb, Communications and Product Education, Athleta
"We chose Zipline because of their deep understanding of retail operations, complexities and all. We wanted to have a true partner with us in our brand transformation and they are invested in our success."
Brian Wehrle, Director of Store Experience, Rite Aid