The Retail Pharmacy Lifeline: Zipline.

At Zipline, we know that retail pharmacies are more than just stores: They’re the heart of local communities.

Every day, your frontline employees deliver trusted care, essential products, and vital prescriptions to millions of people worldwide, guiding them on the path to better health.

Today’s customers don’t just expect well-stocked shelves. They expect convenience, speed, value and personalized engagement. With Zipline, workers operate in a more informed and effective way: they feel more connected to the brand’s mission, understand what’s expected of them, and are more successful in their jobs. In turn, your organization achieves greater business success and fulfills your vision of supplying unmatched customer service by happy employees.

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Zipline helps retail pharmacies align their entire fleet, top to bottom. When everybody’s on the same page, they can concentrate on the most important thing – engaging with customers.

Zipline helps all types of brands align their entire fleet, top to bottom. When everybody’s on the same page, business runs like a well oiled machine.

Pharmacy Managers

With so many messages coming from different teams – and so many different places to look – it’s difficult to understand and prioritize what needs to get done. With Zipline’s intuitive dashboard, managers can understand exactly what’s on their team’s plate for the busy day ahead. They see a personalized, streamlined view of outstanding tasks, top priority messages, and events happening today, all at a glance.

Hourly Associates

Part-time and hourly associates can review messages from Managers or HQ (and even watch videos) right from the sales floor, via a mobile device or tablet. They can take surveys to test their knowledge or share real-time feedback with Managers to let them know what they’re seeing during their shifts.

Field Leaders

Whether they’re on the road, in a store, or working from a lab, field leaders and pharmacy professionals always have access to real-time mobile-friendly reporting that shows exactly how their teams are tracking on recent tasks.

Corporate Communications

Balancing message requests from multiple departments, building lengthy emails, and copy-pasting information into clunky systems is a thankless job (and it’s getting crazier). With Zipline, content creators spend less time fighting formatting and wrangling distribution lists and more time producing meaningful work. Thanks to Zipline’s auto-magical publishing interface, what used to take multiple hours now takes as little as one click.

Human Resources

Give your teams a tool that empowers them to do their most efficient (and satisfying) work, safely. With Zipline, HR professionals can ensure that all employees, regardless of location or role, are given the information they need to be in compliance with critical policies and feel more connected to the brand.

C-Suite

We know innovation can’t just exist inside the minds of the folks in the C-suite. Big, revenue-driving ideas only matter if they’re correctly executed in the field – and in today’s world only 29% of direction sent from HQ is executed correctly. Zipline closes that gap – bringing execution to above 90% – so your executives feel confident that every employee, down to the part-time frontline worker, understands how to bring the company vision to life.

“We chose Zipline because of their ability to ensure our store teams have access to the resources necessary to deliver outstanding customer service.”

Brian Wehrle,
Director of Store Experience, RiteAid

Zipline organizes action-items in real-time, freeing up pharmacists from the administrative headache of tracking to-dos allowing more time to spend on the customer.

See how Zipline can retool your pharmacy.
The ultimate one-stop-shop for pharmacy teams

Zipline brings clarity and meaning to a pharmacy technician’s job, no matter how many complex systems they’re accessing. By enabling powerful third-party integrations on top of our industry-leading Operations platform, employees gain access to information in the context of their individual role, location, and current performance.

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Task Management

Zipline makes it easy for associates and pharmacists alike to delegate, pick up the baton when needed, volunteer for tasks, etc. As a result, the execution data is actually far more accurate than what you’ll get with other task management software.

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Resource library

Zipline’s resource library is search-primary (and that search actually works), so teams don’t need to memorize a complicated hierarchy to find what they’re looking for, and can pull up information in seconds – speed is critical in the pharmacy industry. Library contents are targeted by location and role, so there’s no risk of employees looking at (and executing) the wrong direction.

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Surveys

With Surveys, you can get to a 100% response rate faster than ever before: Managers can see which team members haven’t completed a live survey in real time, so they can remind them while it’s still in progress. And HQ teams can access results directly, so important information from the field doesn’t bottleneck in Corporate Communications.

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Groups & Messenger

Give your pharmacists and frontline teams the ability to easily engage with HQ and their leaders, with a copy of all communications for compliance.

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Compliance reports

See who read critical messages and marked tasks complete. See which teams are paying attention and which ones need attention.

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We’ll see you at NRF, January 2022

See how Zipline can retool your pharmacy.