Zipline is the all-in-one field operations platform that powers the world’s largest and most innovative brands. By giving employees the information they need to execute to brand standards, Zipline streamlines a frontline employee’s daily work and brings them closer to their company’s vision, driving efficiency and execution across all locations.
Zipline takes the barrage of messages and tasks that retail workers are bombarded with and makes them succinct, digestible and actionable. The right people get the right information at the right time.
Our greatest reward is how much our customers love using Zipline. Our last NPS survey revealed an NPS score of 78 on a scale of -100 to 100. That’s unheard of in SaaS.
“ We can finally tell our stores to go to one place – Zipline – to get all of the information that they need to do their jobs.”
Kesley Krosky, Communications Implementation, lululemon
“Zipline made it clear that they would do anything and everything they could to help take the technical work off of IT’s plate. The lift of switching platforms never felt like it was ours to carry. Zipline just took it on and our IT team saw that the technical work wouldn’t be as great as they thought, which allowed everyone to focus on the benefits of switching platforms versus the development work.”
Cari Hochbein, Lead, Communication – Store Operations American Eagle Outfitters
Case Study
In March 2020, the Hy-Vee team made the decision to partner with Zipline. Days later, non-essential retail businesses began closing due to Covid-19 and essential businesses were flooded with customers looking to stock up on supplies.
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78
NPS Score (versus 41 for most SaaS Companies)
97.7%
Customer Happiness Rating
5/5
Implementation Happiness Rating
90
Seconds: Average Support Response Time
4.8/5
Overall Customer Happiness Rating
