Zipline is the all-in-one field operations platform that powers the world’s largest and most innovative brands. By giving employees the information they need to execute to brand standards, Zipline streamlines a frontline employee’s daily work and brings them closer to their company’s vision, driving efficiency and execution across all locations.
“From the HQ publisher’s perspective, they love the ability to target specific messages down to the store leader level, which ensures we only reach who we need to and reduce the noise.”
Brandon Panepinto, Director, Product Management, Gap, Inc.
“I cannot put into words how much the store teams and our Store Ops team LOVES Zipline.”
Kristy Ribble, Director, Store Operations, Torrid
“We love Zipline in my store.”
Krista Andraska, Store Manager, TOMS
“I don’t know about y’all, but I love getting to a world where it just works, and it just makes sense when you’re using it, just like many other applications that we use in our daily lives.”
Brandon Panepinto, Director, Product Management, Gap, Inc.
“We are so appreciative of everything you have done for us and we look forward to building a terrific relationship and partnership with you all in the future. Our partners, senior leaders and field teams LOVE what they are seeing. Thank you for developing a great product that is clearly designed by retailers for retailers (and keeping the fun in it too)!”
Corey Bouyea, Sr. Manager Store Operations. L.L. Bean
“We chose Zipline because of their ability to ensure our store teams have access to the resources necessary to deliver outstanding customer service.”
Brian Wehrle, Director of Store Experience, RiteAid
78
NPS Score (versus 41 for most SaaS Companies)
97.7%
Customer Happiness Rating
5/5
Implementation Happiness Rating
90
Seconds: Average Support Response Time
4.8/5
Overall Customer Happiness Rating
“Zipline is a game changer and a pleasure to use. We can be strategic about communication, get visibility into what’s happening in stores, and get insight into performance. Every store location now knows exactly what is expected of them. The efficiency, execution and time savings we’re seeing are tremendous. The insights help us make smarter, faster decisions – ultimately improving our business and the customer experience.”
Julie Schabacker, Director of Training and Communications at BevMo!
Case Study
Anyone with a distributed workforce knows how difficult it is to put store associates at the center of your brand strategy. As BevMo! grew, the retailer identified a disconnect between HQ and the stores. HQ was communicating, but stores weren’t executing.
But everything changed with Zipline.
Retail Execution | May 19, 2021
