Zipline is the all-in-one field operations platform that powers the world’s largest and most innovative brands. By giving employees the information they need to execute to brand standards, Zipline streamlines a frontline employee’s daily work and brings them closer to their company’s vision, driving efficiency and execution across all locations.
Zipline takes the barrage of messages and tasks that retail workers are bombarded with and makes them succinct, digestible and actionable. The right people get the right information at the right time.
Our greatest reward is how much our customers love using Zipline. Our last NPS survey revealed an NPS score of 71 on a scale of -100 to 100. That’s unheard of in SaaS.
“Thanks to Zipline, I know our associates feel taken care of. We use the platform to help them do their jobs better and alert them when there’s an important update, product recall or task. But we also use it to let them know how things are going, how we’re keeping them safe and how we’re providing them with new benefits or special discounts during the pandemic. So it’s tactical, but also emotional. It’s another way that we show them we care.”
Jessica Ringena, SVP Finance and Business Strategy, Hy-Vee
Case Study
In March 2020, the Hy-Vee team made the decision to partner with Zipline. Days later, non-essential retail businesses began closing due to Covid-19 and essential businesses were flooded with customers looking to stock up on supplies.
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78
NPS Score (versus 41 for most SaaS Companies)
97.7%
Customer Happiness Rating
5/5
Implementation Happiness Rating
90
Seconds: Average Support Response Time
4.8/5
Overall Customer Happiness Rating
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