Zipline is the all-in-one field operations platform that powers the world’s largest and most innovative brands. By giving employees the information they need to execute to brand standards, Zipline streamlines a frontline employee’s daily work and brings them closer to their company’s vision, driving efficiency and execution across all locations.
Yes, based on the publisher permissions a Publisher/Gatekeeper can delete a comment.
Zipline has a proven track record of the benefits of making information and communication accessible to a broader audience within an organization's ecosystem. If inappropriate commentary should arise, our system flags a comment as inappropriate, generating a report, and BBBY can tailor the action to the organizations' requirements.
Yes. The Zipline chat/messaging function can be made available for all users. BBBY can use our flexible hierarchy and set the permissions to control which groups of people can message and to whom. For example, BBBY may want to prevent store employees from initiating chats with HQ employees.
Yes, your Publisher/Gatekeeper can create a standardized template that includes branding, headers, sections, and specific formatting to be shared with your business partner publishers and used with our Drag and Drop publishing—supporting standardization within the organization while also increasing the efficiency of the publisher by not having to reformat a communication before publishing.
Surveys are designed to be a flexible and powerful way to gather information from the field. You can control how the survey behaves, who is supposed to answer it, how many times it can be answered, how it's scored, and whether there is a deadline for responses.
There are many question types, including:
In addition, each type of question can optionally have an additional comment or images uploaded as part of the answer.
One of the favorite features of our publishing teams is the ability to create a multiple choice question where images are the options, which is great for things like "Which shelf format do you have at the entrance to the store?"
Yes, comments become part of a message/task, as such fully support the roll up visibility based on your hierarchy and the teams that were targeted for the communication.
Our GraphQL API enables you to create a task or alert and a complete feature set of capabilities enabled by the platform. We do not have an out-of-the-box connector for ServiceNow but are working with them to allow this integration.
We set token expiration based on your needs, and the best practice is that these tokens expire every 24 hours with a 6-hour refresh.
Nothing available in the product today is powered by authentic machine learning. As a result, we haven't identified ML as a priority compared to the gains our customers experience based on the information we're already able to provide them with traditional data reporting. However, we are developing predictive analytics based on store execution and readership to help identify operational risks per store or employee level. The ultimate goal is to provide actionable insights to each individual in the organization to do small things that improve the operations of the store or stores they oversee. We will also be able to identify training and promotion opportunities to help grow your team's capacity.
Yes, the application is fully responsive and renders properly based on the accessed device. In addition, regardless of the device or whether it is accessed through a browser, or the Android/iOS application experience, people get to use the full product with feature pairity. Mobile is not a limited version of the product.
We continually monitor our software and infrastructure to understand performance metrics such as request times, response times, throughput, and memory usage. These metrics are used to forecast changes in system performance. When forecasted usage exceeds capacity tolerances, changes to the infrastructure and software architecture are proposed, and the change management process is initiated. This helps us spot issues that would affect the performance and availability of the Zipline application before it affects our customers. In the rare event that auto-scaling is needed our application platform, Heroku supports auto-scaling; more information can be found here.
Yes, all application and infrastructure fully support special language characters. We currently support 15 languages including the below, but frequently add in other languages based on need:
Cobalt.io. performs a yearly structured penetration test. In addition, every time code is merged into the master branch, it triggers a static analysis using Code Climate to discover known vulnerabilities. Because our application is built using Ruby on Rails, we use the Brakeman plugin to search for security vulnerabilities. Every month a dynamic scan is performed using Tinfoil security. Tinfoil looks for common web application vulnerabilities such as SQL injection, CSRF, XSS, code injection, and insecure configurations. GitHub continually checks third-party dependencies for vulnerabilities. We have a HackerOne bug bounty program where independent researchers can request access to a Zipline organization of their own to look for vulnerabilities which may be awarded a payout depending on the accuracy and validity.
Yes, AES 256-bit encryption at rest is used for all customer data stored by Zipline.
Yes, using our flexible hierarchy system we can create teams based on specific attributes, as described. These teams can then be targeted for content/communications.
Yes, we know that previewing what's going down to the field in exactly the way it will be seen is important and that is why Ziploine makes full publisher capabilities available regardless of how the application is being accessed.
This is not a feature we currently offer but is on our product roadmap. We would love to work with you to understand the requirements better and use cases to define this need and enable it within our platform to fit your needs best.
We understand that search in retail is complex, and we have intentionally built our search functionality to save your teams time. Our search works across the entire platform and also scrapes PDFs for search terms. The search logic is: Title, Filename, Attachments, Body. Attachments within the Resource Library are indexed. This means our search will review the contents of a file/attachment and bring it up within search results. This includes common file types: PDFs, PPTX, docx.
Voice to text can be done naturally from the native functionality of most mobile phones and computers. We use this frequently today already and allow that functionality to be used in Zipline. However, if you're looking for something more in-depth we would love to work with you to understand the use cases to define this need.
With Zipline, you can provision content and modules by user onsite versus offsite. For example, Corporate HQ or Field Leaders can access Zipline from the road or home. Also, we offer an optional Clock Content Control feature that restricts store employees' access to (certain) content based upon selected criteria [example: EE's who are not clocked in for work]. Once we have integrated with your Clocking system, not only are your associates able to clock from within Zipline, but your organization can restrict access to communications as you see appropriate, for example, not showing "task-based" communications when off the clock. The various parts of the platform can be enabled or disabled based on your organization's requirements.
Zipline makes training easy and effective. Our approach is (hands-on for the publishers and customized to the brand) and self-guided for the store user. Publisher Training takes Sixty minutes to complete on average and includes an optional 30-minute add-on for Resource Library (90 minutes total) and less than 15 minutes for the store user. Because our solution is intuitive, we spend less time on how-to and more time sharing best practices. Your Account Manager will work with your team to define the best plan for you.
Based on best practices and our bundling capabilities, we fully support publishing on a cadence that best suits your organization, including specific publishing dates and times.
Kicked off project in August 2020 | October 2020 went full fleet | Locations Total: 2,400+ Employees: 53k + Revenue: $21B
“We chose Zipline because of their deep understanding of retail operations, complexities and all. We wanted to have a true partner with us in our brand transformation and they are invested in our success.”
- Brian Wehrle, Director of Store Experience, Rite Aid
Zipline was implemented in more than 2,400 locations around the U.S. in just three months, renewing Rite Aid’s focus on providing an unmatched customer experience to help draw shoppers into stores at a time when pressure from online retailers was surging. Dubbed their “RxEvolution,” Rite Aid’s COO, Heyward Donigan said, “We’re redefining an industry.” Zipline provided and continues to provide the means to make sure every single level of their organization, from frontline to C-suite understand their role to play and helps make the company’s vision come to life. Through our intuitive platform, Rite Aid is given a window into what every store location looks like. HQ teams keep tabs on how well field teams execute directives, and it ensures Rite Aid that the learnings from their prototype stores are quickly amplified across the rest of the fleet.
Our greatest reward is how much our customers love using Zipline. Our last NPS survey revealed an NPS score of 71 on a scale of -100 to 100. That’s unheard of in SaaS.
"We chose Zipline because of their deep understanding of retail operations, complexities and all. We wanted to have a true partner with us in our brand transformation and they are invested in our success."
Brian Wehrle, Director of Store Experience, Rite Aid
"Before Zipline, if we wanted to execute something in stores the next day there was very little believability that it would get done… Today, thanks to Zipline, it’s significantly higher: well above 90%"
Brandon Panepinto, Director Product Management, Gap Inc.
"Despite [COVID-19], we’ve been able to make operational changes, reopen our stores and continue to deliver on the great client experience we are known for."
Joan Willat, SVP Store Experience & Business Operations, Sephora
“Zipline felt like a great fit for us from the start. Not only did their communications philosophy align with ours, but implementation was straightforward. We hit the ground running and almost immediately saw drastic improvements in our flow of information and productivity.”
Samantha Smeaton, VP of Sales and Marketing, Kitchen Stuff Plus
“Zipline made it clear that they would do everything they could to help take the technical work off of IT’s plate. Zipline just took it on and our IT team saw that the technical work wouldn’t be as great as they thought, which allowed everyone to focus on the benefits of switching platforms versus the development work.”
Cari Hochbein, Lead, Communication - Store Operations, American Eagle
"The efficiencies we have achieved in our communications program mean that our promotions are more successful. Our store teams, our heroes, are spending more time with customers and they're buying more. With Zipline, there's no doubt that our basket size and sales have gone up significantly."
Jessica Siwy, Sr. Manager of Store Operations & Customer Service, BevMo!
“Zipline is a streamlined, intuitive way for my team to stay organized and what is expected on a day-to-day basis. It improves communication and teamwork by providing visibility to daily or weekly tasks and comes packaged in a familiar and easy-to-use interface that requires little to no training to master."
Troy Pelton, General Manager / LME, Old Navy
“Implementing Zipline was a huge win for us. Not only did we receive an incredibly positive response from the stores, it's also aligned our HQ teams internally around our priorities. It’s been a real step forward in helping our teams keep track of information, execute plans and deliver a great customer experience."
Elliot Percival, Operations Coordinator, Retail, TOMS
"You guys understand our store teams as well as we do – sometimes a little better."
Brandon Panepinto, Sr. Product Manager of Store Systems and Omni-Channel, Gap Inc.
"Zipline really partnered with us. There's a willingness and an eagerness to keep making it better, which is awesome. Most companies are so out of the box, and just say, 'Here's what you get.' The willingness to adapt based on feedback was huge for us."
Ashley Hebb, Communications and Product Education, Athleta
"Retail Zipline has made us a more agile business. We can react quicker because we can align the company faster."
Jessica Ringena, SVP, Finance and Business Strategy, Hy-Vee