Zipline is the all-in-one field operations platform that powers the world’s largest and most innovative brands. By giving employees the information they need to execute to brand standards, Zipline streamlines a frontline employee’s daily work and brings them closer to their company’s vision, driving efficiency and execution across all locations.
“From the HQ publisher’s perspective, they love the ability to target specific messages down to the store leader level, which ensures we only reach who we need to and reduce the noise.”
Brandon Panepinto, Director, Product Management, Gap, Inc.
“I cannot put into words how much the store teams and our Store Ops team LOVES Zipline.”
Kristy Ribble, Director, Store Operations, Torrid
“We love Zipline in my store.”
Krista Andraska, Store Manager, TOMS
“I don’t know about y’all, but I love getting to a world where it just works, and it just makes sense when you’re using it, just like many other applications that we use in our daily lives.”
Brandon Panepinto, Director, Product Management, Gap, Inc.
“We are so appreciative of everything you have done for us and we look forward to building a terrific relationship and partnership with you all in the future. Our partners, senior leaders and field teams LOVE what they are seeing. Thank you for developing a great product that is clearly designed by retailers for retailers (and keeping the fun in it too)!”
Corey Bouyea, Sr. Manager Store Operations. L.L. Bean
“We chose Zipline because of their ability to ensure our store teams have access to the resources necessary to deliver outstanding customer service.”
Brian Wehrle, Director of Store Experience, RiteAid
Zipline takes the barrage of messages and tasks that retail workers are bombarded with and makes them succinct, digestible and actionable. The right people get the right information at the right time.
Our greatest reward is how much our customers love using Zipline. Our last NPS survey revealed an NPS score of 78 on a scale of -100 to 100. That’s unheard of in SaaS.
“Thanks to Zipline, I know our associates feel taken care of. We use the platform to help them do their jobs better and alert them when there’s an important update, product recall or task. But we also use it to let them know how things are going, how we’re keeping them safe and how we’re providing them with new benefits or special discounts during the pandemic. So it’s tactical, but also emotional. It’s another way that we show them we care.”
Jessica Ringena, SVP Finance and Business Strategy, Hy-Vee
Case Study
In March 2020, the Hy-Vee team made the decision to partner with Zipline. Days later, non-essential retail businesses began closing due to Covid-19 and essential businesses were flooded with customers looking to stock up on supplies.
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78
NPS Score (versus 41 for most SaaS Companies)
97.7%
Customer Happiness Rating
5/5
Implementation Happiness Rating
90
Seconds: Average Support Response Time
4.8/5
Overall Customer Happiness Rating
Retail Execution | May 19, 2021
Industry Trends | July 1, 2020
